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Patients in Norfolk are still facing delays on arrival at hospital

The latest report by NHS England has suggested that hospitals up and down the country are coping much better with winter, compared with last year’s figures.

The BBC News Item can be viewed here.

Eastern Daily Press News Item can be viewed here.

Data released has shown fewer A&E closures and ambulance delays over the Christmas and New Year period.

However, our region was one of the nine ambulance crews which still faced delays in dropping patients off on arrival at hospital, it has been reported that over 700 patients waited for over an hour to be transferred from an ambulance into Norfolk hospitals during December 2018.

It has to be noted that this is an improvement on last year’s figures, which saw some patients waiting over 5 hours to be seen.

The aim for handover at Norfolk & Norwich University Hospital, The Queen Elizabeth Hospital and The James Paget Hospital is 15 minutes.

The immediate knock on effect that this has is a delay in response times to 999 calls (link to Jeanette Charity case study). A delay in response time from an ambulance crew can be the difference between life and death. In the case of Jeanette Charity, the delay in the ambulance crew reaching her in time, was due to an error by the call handler in coding Jeanette’s call. This resulted in Jeanette waiting 2 hours, rather than the target reach time of 8 minutes.

As we approach colder months, weather forecasters have said that the UK could see another Beast from the East. In the past and what is predicted is an increased pressure on hospitals and ambulances, in particular if there is an outbreak of norovirus and minor operations being cancelled.

If you or a loved one have been affected by an ambulance delay, and feel you have a case contact us on: 01603 877000. We have experience of handling a wide range of cases relating to A&E negligence, including those involving patients treated by paramedics, as well as A&E hospital doctors and nurses. Visit our medical negligence page for more information.

Photo by rawpixel on Unsplash

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